bd10's Privacy Policy

This privacy policy applies to all services and operations of the bd10 platform. By using our services in any way — visiting the website, opening an account, making a deposit, playing games, or contacting the support team — you are considered to have agreed to the terms of this policy.

You must be at least 21 years old and register on this platform of your own free will. You are encouraged to read this policy in full before opening an account.

bd10 provides services to users in Bangladesh. In this policy, "we" or "bd10" refers to the entity operating this platform, and "you" refers to the member using the service.

2.1 Registration and Identity Verification Information

When opening an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Identity document details (national ID or passport number)
• Bank account or mobile wallet information (bKash, Nagad, Rocket, Upay)

2.2 Transaction and Activity Information

The following information is automatically recorded during activity on the platform:

• Deposit and withdrawal amounts and times
• Game history and bet details
• Login times, IP address, and device information
• Browser type and operating system

2.3 Communication Information

If you contact our support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and to assist you more effectively in the future.

2.4 Cookie and Tracking Information

Our website uses cookies and similar technologies. These help keep your session active, remember your preferences, and measure platform performance. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features.

bd10 uses collected information only for specific and legitimate purposes. No information is used for excessive or unrelated purposes.

• Account Management: To handle registration, verify logins, and keep accounts secure.
• Financial Transaction Processing: To process deposits and manage withdrawals.
• Identity Verification: To prevent fraud and confirm genuine ownership.
• Support: To resolve your issues quickly and effectively.
• Promotions and Offers: To inform you of relevant bonuses and offers based on your activity (subject to your consent).
• Responsible Gaming: To monitor unusual gaming behaviour and provide assistance when needed.
• Platform Improvement: To improve the user experience and technical performance.

bd10 does not sell your personal information or share it with third parties for commercial purposes. However, limited information may need to be shared in specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals. These organisations follow their own privacy policies.

4.2 Game Providers

Minimum information may be shared with game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe for game operation purposes. This is mainly to verify sessions and ensure fair gameplay.

4.3 Technology Service Providers

We work with trusted technology partners for cybersecurity, data analysis, and server management. They are contractually bound to maintain data confidentiality.

4.4 Legal Requirements

Information may be provided as required to comply with legal instructions or orders from a competent court or authority.

bd10 has put in place both technical and organisational measures to protect user data:

• SSL Encryption: All data transmitted through the website and app flows over encrypted connections.
• Access Controls: Only authorised staff have access to specific information on a need-to-know basis.
• Secure Servers: Data is stored in secure and verified infrastructure.
• Regular Audits: Security measures are regularly reviewed and tested.
• OTP Verification: Mobile OTP verification is used for sensitive operations.
• Login Monitoring: Unusual login attempts are automatically detected and alerts are sent.

However, no transmission of information over the internet is completely risk-free. You can also play your part in securing your account by keeping your password private and logging out when done.

bd10 retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Active Account Data: Full information is kept for as long as the account remains active.
• Transaction Records: Retained for a set period after account closure for financial security and potential dispute resolution.
• Cookie and Session Data: Deleted when the session ends or after a set period.
• Support Communications: Records are kept for a limited time after the issue is resolved.

Data retained after account closure is stored with restricted access solely for legal and security purposes.

Every member registered with bd10 has the following rights regarding their own information:

7.1 Right to Access Information

If you want to know what information we hold about you, you can submit a request through the support team. Once verified, details of the information will be provided.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request a correction. The necessary changes will be made after identity verification.

7.3 Right to Delete Information

If you wish to permanently close your account and request deletion of your data, information outside the scope of legal obligations will be deleted within the specified timeframe.

7.4 Right to Opt Out of Promotional Communications

If you do not want to receive bonus, offer, or promotional messages, let the support team know — your settings will be updated according to your preference.

All bd10 services are for persons aged 21 and above only. We do not knowingly collect any information from anyone under 21. Age is verified at registration, and if a user is found to be a minor, the account will be closed and the information deleted.

For more information on responsible gaming, read our Responsible Gaming Guide, which covers setting limits, self-exclusion, and other protective measures.

bd10 primarily serves users in Bangladesh. However, due to technical infrastructure or operations with game providers, some data may be processed internationally in certain cases.

For such transfers, we ensure that the receiving party maintains adequate security measures and that data is used only for the strictly necessary purpose. Confidentiality obligations are imposed through contracts.

This privacy policy may be updated from time to time due to business changes, technical developments, or legal requirements. When changes are made:

• The new effective date will be noted on this page.
• For significant changes, registered users will be notified by email or through a platform notification.
• Continued use of the platform after a change will be considered acceptance of the new policy.

You are advised to visit this page regularly to stay informed of the latest policy. Read our Terms and Conditions for full details of our service terms.

If you have any questions about this privacy policy, want to make a request regarding your information, or wish to raise a concern, please contact our support team. We provide assistance in Bengali and English 24/7.

For answers to more general questions, visit our FAQ section, which has detailed answers on accounts, payments, and services.